Store Policy
Payment Options:
Please note (Credit Card Payments): be sure that the billing name and address on your order is the same as the billing information on the credit card or your credit card may be rejected and the order may be refused. You will be notified if payment has been rejected or if your order cannot be accepted for any reason.
It is the customers responsibility to be sure that all information provided to us (shipping and/or billing addresses) is correct. Any fees associated with re-shipping or re-consigning an order is the sole responsibility of the customer.
* If paying via PayPal you MUST provide the correct shipping address with your PayPal payment. If the address is not correct then we will refund the payment back to you minus any PayPal processing fees. We do not accept PayPal for Pre-orders or special order items.
Cancellations & Returns:
* All Cancellations MUST be received in writing via email, Verbal cancellations are not accepted.
* Returned items must have a Return Authorization number, emailed to you by a customer service representative.
* Orders cancelled prior to shipping will be issued a full refund only if the credit card has not been charged yet. Once the credit card has been charged there is a $25.00 processing fee that will be deducted from your credit. If you paid via PayPal, your payment will be returned minus any processing fees charged by PayPal.
* Once an order has been shipped, customers are responsible for actual shipping costs both ways for all returns.
* Refunds will NOT be issued until the item is received at the warehouse and inspected. Please allow 7 days for your return to be processed.
* All returns MUST be in BRAND NEW & UNUSED condition and must be in original, unopened packaging so it can be resold as "New". The product cannot have been opened, assembled or used in anyway.
* Requests for returns must be within 7 days of delivery of item and returned within 30 days.
* All returns are subject to a 30% Restocking Charge.
* All parts & accessories, special order items and customized products are final sale, no returns.
* Other restrictions may apply.
Customer Service:
Please call our Customer Service Department with any questions. Our hours are 10am - 5pm EST (7 days/week).
Phone: 1-877-426-9537 (toll free)
Direct: 1-561-496-2575 (phone / text)
Email: [email protected]
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